Refund and Returns Policy
Your Satisfaction is Our Priority
100% Customer Satisfaction Guarantee
At Monte Lux Time, we are committed to providing you with an unforgettable shopping experience. Our team carefully selects and inspects every watch to ensure you receive only the highest quality products.
Quality Assurance Process
Before shipping, every watch undergoes our comprehensive quality control:
- Complete functionality testing
- Appearance and cosmetic inspection
- Verification of all operations
- Confirmation of brand-new condition
Defective Product Policy
If your watch arrives defective, we have got you covered:
Contact Us
Send us detailed videos of the issue
Assessment
We will review if the issue is fixable
Free Replacement
We will send a replacement at no cost
Important: For defective products, we cover all return shipping fees. The return of the damaged watch is mandatory to receive your free replacement.
Watch Winding Instructions
Before reporting a timekeeping issue, please try this:
If your watch loses a few minutes per day:
- Wind the crown 20-30 times
- Give the watch a good shake
- New watches often need proper winding to work properly
- Wear the watch all day after this procedure
Note: After following these steps and wearing your watch throughout the day, the problem should be fixed!
Return and Refund Options
We offer flexible return options for your peace of mind:
Shipping Fee Policy:
Important: 10-Day Return Window
All return and refund requests must be made within 10 days after delivery. Returns will not be accepted after this period.
Important Terms and Conditions
- Refunds are processed once we receive the returned package
- Watches must be returned in original condition with all packaging
- The 10-day return period starts from the delivery date
- Detailed video evidence is required for defective product claims
- Customer is responsible for return shipping unless product is defective
Have questions? We are here to help!
Contact our support team for assistance with returns, refunds, or any concerns.